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All members of the Gaming and Leisure Association of Ireland, regardless of the way in which they provide their services, abide by the following core principles:
All customers must be over 18
All customers must produce proof of age
All staff must ensure age verification is properly undertaken
Any customer found to be underage must be immediately denied further access to members’
services
All staff must be properly trained to implement responsible gambling
All staff must be properly trained to identify problem gambling
All members must treat their customers fairly
Self-exclusion policies must be made available to all customers; an up-to-date of selfexcluded
customers must be made available to staff
Responsible gambling and self-help information must be made available at all times and to all
customers
Rules must be made clear to customers at all times
No credit should be extended to customers
Where relevant, no alcohol should be sold to customers
All members must undertake all due diligence requirements as set down in the 3rd EU Money
Laundering Directive
All members must appoint a Money Laundering Reporting Officer
All members must appoint a GLAI Code of Practice Compliance Officer
All staff should be trained to monitor and report any unusual or suspicious transactions
All members must be able to track and record all financial transactions undertaken by its
customers
All members must ensure that personal data of customers and staff is secure and is used in
compliance with data protection rules
A complaints process for customers must be made available
Advertising of services must comply with the relevant laws and must not be directed at
people under the age of 18
All members must comply with health and safety requirements applicable to them
All members must be tax compliant and fully audited on an annual basis
All members must have an appropriate and visible management team in place
All members must be equal opportunities employers
- All customers must be over 18
- All customers must produce proof of age
- All staff must ensure age verification is properly undertaken
- Any customer found to be underage must be immediately denied further access to members’ services
- All staff must be properly trained to implement responsible gambling
- All staff must be properly trained to identify problem gambling
- All members must treat their customers fairly
- Self-exclusion policies must be made available to all customers; an up-to-date of self-excluded customers must be made available to staff
- Responsible gambling and self-help information must be made available at all times and to all customers
- Rules must be made clear to customers at all times
- No credit should be extended to customers
- Where relevant, no alcohol should be sold to customers
- All members must undertake all due diligence requirements as set down in the 3rd EU Money Laundering Directive
- All members must appoint a Money Laundering Reporting Officer
- All members must appoint a GLAI Code of Practice Compliance Officer
- All staff should be trained to monitor and report any unusual or suspicious transactions
- All members must be able to track and record all financial transactions undertaken by its customers
- All members must ensure that personal data of customers and staff is secure and is used incompliance with data protection rules
- A complaints process for customers must be made available
- Advertising of services must comply with the relevant laws and must not be directed at people under the age of 18
- All members must comply with health and safety requirements applicable to them
- All members must be tax compliant and fully audited on an annual basis
- All members must have an appropriate and visible management team in place
- All members must be equal opportunities employers
To download a copy of the GLAI Code of Practice, click here. (PDF document).
To download a copy of the Implementation Guidelines for the GLAI Code of Practice, click here. (PDF document).
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